https://www.indeed.com/cmp/Florida-Express-Environmental,-LLC?from=gnav-one-host&hl=en_US&co=US&_gl=1*1yjgrv0*_gcl_aw*R0NMLjE3MzQ0NTA0MjUuRUFJYUlRb2JDaE1JNzZDMy1aS3ZpZ01WTjBiX0FSMExyZ052RUFBWUFTQUFFZ0pHRlBEX0J3RQ..*_gcl_dc*R0NMLjE3MzQ0NTA0MjUuRUFJYUlRb2JDaE1JNzZDMy1aS3ZpZ01WTjBiX0FSMExyZ052RUFBWUFTQUFFZ0pHRlBEX0J3RQ..*_gcl_au*MTM5MzE3Mzc0MS4xNzMyNjMxOTA5*_ga*MTcyMDM5NDYwNC4xNzMyNjMxOTA0*_ga_5KTMMETCF4*MTczNDQ3MDYwMi4xOS4xLjE3MzQ0NzA2MTAuNTIuMC4w*_fplc*WHJTTnFEY2FTMSUyQllIQURGVmt4N0JZZCUyQmt4TVhNdzlKa0xtVTdVUDVTMjglMkJtRkM5Vko2d24lMkJQMkdGRXVEUlQ1dHVLalg4VkNxcUo2OFJycnNreGF2a3ZxbmJhVFRRZzJPTlprN2hjbm4lMkZqWHAlMkZpT0VDZlRxeUdxblFyM1FBJTNEJTNE

Florida Express Waste & Recycling

CUSTOMER SERVICE REPRESENTATIVE

Location

Confidential

Type

Full Time

***BILINGUAL IS REQUIRED***

General Description:
  • Respond to internal and external inquiries via email, phone, 2-way radio and face-to-face.
  • Provide a single Point of Contact in order to produce a consistent customer experience.
  • Process customer orders from start to finish
  • Process credit card payments
  • Process daily cash receipts
  • Manage and update client accounts
  • Cultivate rapport with customers.
  • Is responsive to customer’s needs (i.e. return messages, timely follow-through)
  • Provide customer inquiries with pricing and knowledge of the services we offer.
  • Update and maintain client databases with up-to-date information.
  • Fulfill customer expectations with realistic commitments.
  • Assist in building profitable sales by enhancing customer satisfaction and confidence.
  • Assist with Dispatch/Operations.
  • Complete all paperwork, reports and administrative tasks in a timely, complete, and accurate manner.
  • Perform general administration tasks.
  • Support other departments.
 
Experience & Skills Requirements:
  • Excellent communication and active listening skills
  • A warm, approachable manner
  • Problem-solving abilities
  • Ability to prioritize and multi-task
  • At least 2-5 years experience in a customer service position
  • Extensive experience using MS office software-Word, Excel, Outlook
  • Experience using database management systems
  • Entry level knowledge of computer application (Excel preferred)
  • Knowledge of clerical skills, general clerical experience
  • Data entry skills
  • Ability to multi task and good organization skills
  • Ability to use 10-key
  • Valid Florida Driver’s License
 Benefits
  • Industry best medical benefits with Florida Blue
  • Dental and Vision
  • PTO
  • Monthly & Annual Safety Bonuses
  • IRA
  • Employee Discounts
Compensation: $17.00 - $20.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Company Website: floridaexpress.us

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